Case Studies

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As stated elsewhere on this site, Melzetta guarantees client privacy. As such, it is unlikely you'll see actual word-for-word client samples (she's reluctant to do so even with their permission).


These case studies include responses to questions posed by seminar participants, critiques of statements made by those in the public eye, even her take on situations that non-client friends or colleagues have needed help with. 


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1. Response to Angry Employee

2. Layoff Announcement

3. Response to Customer Complaint

4. Script: Break-up conversation

5. Celebrity Apology Statement: Critique and Before & After Version of Kelly Osbourne's Facebook Apology

 When You Can't Afford For Them To Misunderstand

Consider ...

The Diplomatic Scribe